Thank you for your help. You did a great job!
Thank you so much for your excellent work and customer service throughout the process.
If you would like to have our feedback - I can tell you that we could not have been more satisfied than we were with both your services and the work of Biser's international team.
I shall start with your understanding of our disaster situation and of our worries and with your quick and appropriate reaction to all this. I was impressed. Usually business deals are lacking the human touch these days. You, however, were kind, patient, and considered and we are very grateful for that.
I have lived in four different countries and I have had to deal with builders in 17 places I have lived in. I can clearly state that Biser's work was the best in my personal experience. Like you, he is a kind and friendly person in the first place. He is also extremely competent and a perfectionist in his work. He never rushes things, he takes his time to achieve the best result - to his customer's satisfaction, but also to his own satisfaction. He is extremely patient with the customer, he listens carefully, and he always asks when there are decisions to be made.
He is punctual (something very rare for builders in England) and he works very hard. My husband and I had to remind him once in a while that he needs to take a break and to eat something. The same applies to his team: two more hard working men, not wasting any time, polite, and good in what they do. In short, Biser seems to be highly professional, well qualified in a number of areas, competent, and extremely honest about his abilities and his knowledge. Anyone who hires him will be lucky to have him work in their home.
As a result, we have the bathroom we wanted to have, even though our flat is in a very old house and it was really hard to work with the uneven walls, the old plumbing, etc. I am very happy, my husband is pleased, and we thank you all profoundly.